Service Shop Manager - Transportation Accessory Products - Akron, Ohio area

We are initiating a search for a Service Shop Manager who will report to the new General Manager at this location.


Service Shop Manager - Transportation Accessory Products
Akron, Ohio Area

Reporting Relationships:
This position will have Corporate reporting to Vice President of Operations (off-site – Indianapolis, IN). This position will be responsible for staff located in the Akron area, including inventory control and production / installation technicians (5-10 employees). Will be a peer to Inside Sales Rep located on-site.

Position Charter
This role will be responsible for developing and operating a “world-class” regional service operation for the installation of product on semi-trailers and dump bodies. Product will be provided for installation from company manufacturing locations; hands-on Shop Manager will ensure adequate kit & spare parts inventory is maintained and on-time delivery of a high-quality installation satisfies our customers.

Major Duties and Responsibilities
• Employee Management – Safety and handbook policy adherence; training, development and accountability
• Customer Service – Competitive lead times maintained along with on-time / high-quality installs
• Inventory Management
• Expense Management – Material, labor and supplies meet budget

Compensation
The position offers a competitive compensation package including benefits (vacation, medical, dental, 401k)

The Candidate
Professional Qualifications
• 5+ years within the transportation / trailer industry (ideally with knowledge of tarping systems & installation)
• Strong mechanical aptitude; direct experience working on trailers and/or dump bodies
• Supervisory experience within a small, service-oriented operation

Knowledge, Skills, Abilities and Attributes
• Track record of, and commitment to, providing exceptional customer service
• Knowledge of industry and operational processes including mechanical assembly, welding, fabric sealing, sheet metal fabrication
• Knowledge of trailer tarping products and installation requirements; clever and resourceful to work through the challenges that arise
• Demonstrated ability to lead people and obtain results; ability to select / hire and train is critical as a team for this operation must be assessed and built
• Excellent interpersonal and communication skills; ability to effectively present information to management, customers, and employees

Desired personal traits
• Change agent and teacher – an individual who can teach others, shape a culture and infuse a passion for new ideas and doing things differently; a catalyst to get things done
• Strong work ethic; committed to achieving quality results and taking care of the customer
• A passion for this industry; a desire to win and grow market share
• Results-oriented; appropriately assertive, positive and action-oriented; has a sense of urgency in achieving goals and objectives
• A style and presence that gains immediate credibility by being knowledgeable and by treating people with respect; willingness to be “hands-on” and support any area of the organization when needed to satisfy our customers
• Integrity at all times, including conducting business in a fair and ethical manner.


COMPENSATION & BENEFITS:

Base salary and performance bonus commensurate with experience. Full benefits package includes Major Medical, Life, Dental, and 401K with matching.


WORKING ENVIRONMENT:

Founded in the 1940s, the company has more than tripled in size and sales in the last decade. This growth is due to a renewed focus on market opportunities and continued development of innovative products. The company holds many patents and 13 trademarks on its products in the US and five in Canada. In January 2005, the company opened a new, state-of-the-art headquarters and manufacturing facility in Indianapolis. This position is based in their Streetsboro, Ohio plant.

As the company manages and prepares for continued growth, the organization is adding several new positions and planning to develop and implement new manufacturing systems. While continuing to be the leader in custom, value-added products, the company intends to implement lean manufacturing systems throughout its operation to maximize efficiency and throughput.


If you or someone that you know is interested in this opportunity, please contact Steve Fero at srfero@csgsearch.com or (317) 466-9740 ext 13. Or you may contact John Wolfe at ext. 20.