Wednesday, September 30, 2009

CEO, Investment & Insurance Division - Indianapolis

                             INVESTMENT & INSURANCE DIVISION
GRADE:              X
FLSA:           EXEMPT

The primary purpose of this position is to fulfill our Member’s First Pledge of Valued relationships, Trusted Solutions.  One of the primary means to achieve this end is to develop a highly effective team of employees and developing each employee to their highest potential through coaching and leadership.  Is responsible for ensuring that outstanding service is delivered to both internal and external members.  A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Company solutions.

Provides overall leadership, vision, and cohesiveness for the Company investment services, insurance services, and other DIVISION programs. Utilizing a thorough understanding of the financial services and insurance industry and its future trends, works to achieve financial soundness, competitive products, and customer satisfaction.  Directs the development, implementation, marketing and administration of key services and strategies, effective and efficient processes, technological solutions, and staff development.  Empowered to act as the Director of the Investment Service and Insurance Services channel for Company and to manage all strategic and operational aspects of the business.  Coordinates the cooperative effort with the Company CEO to maximize member referrals.

•    Develop each employee to their highest potential by identifying their areas for improvement and appropriately coaching, training or correcting the employees’ performance.
•    Recognize employees who perform at a high level.
•    Hold employees accountable for their performance, attitude and behavior.
•    Meet with each employee monthly to review previous month’s performance, set goals for upcoming month’s performance and develop plans to improve employee’s performance.
•    Responsible for exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external member that is in alignment with our Service Promises.
1.    I promise to make it easy to do business with us.
2.    I promise to treat you as an honored guest
3.    I promise to take ownership of your request
4.    I promise to maintain the privacy of your account information
5.    I promise to respond to your requests in a timely manner.
6.    I promise to identify your needs and suggest a solution that will improve your financial life.
7.    I promise to show my appreciation for allowing me to serve you.
•    Ensure that the organization meets sales and service goals as established by the Company.
•    Demonstrate enthusiastic support of corporate mission, core values and long term objectives.  Performs job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards and our work procedures.
•    Train and supervise staff. Assign, direct, coordinate and review work performed by staff.

Leads and is a key participant in defining vision and direction for the investment services, insurance services and other DIVISION services offerings.  This includes strategic business planning, products and services, investments, technology, and pricing.  Provides the analytical and financial expertise to enable the team to define and assess issues successfully.  Researches and monitors financial market and industry trends.  Collaborates with the senior management team of the Company in communicating the vision, strategy, and objectives of the investment and insurance services channel through all levels of the organization.

Drives the development of effective business policies that are in accordance with government regulations.  These include the key areas of financial, insurance and other DIVISION approved products.  Using a solid understanding of these key areas manages and directs the implementation of policies and procedures.

Provides the Board of Directors with financial results, targets, key performance factors, and analyses of critical issues.  Proactively tracks business situations to alert the Board to potential areas of concern and to potential changes from intended business results.

Develops and manages business plans and annual budgets for the investment services, insurance services and other DIVISION services.  Ensures that pricing and expenses are consistent with business financial goals.  Analyzes new product and service opportunities and participates in decisions regarding their implementation.  Ensures that product and service strategies are consistent with the organization's business direction.

Ensures effective and efficient business procedures and processes.  This includes the development and administration of systems and data bases.  Directs compliance with federal and state regulations, insurance underwriters, and REGULATORY AGENCY guidelines.  Promotes total quality as an integral part of all processes within the company's office.   Leads efforts in continuous process improvements.  Ensures the effectiveness of business controls through review, analysis, and verification.  Has overall ownership for smooth operation of business services provided to customers.

Creates and maintains an environment where high morale, cooperation, employee self-motivation, and professionalism may be achieved; maintains staff focus on quality and customer satisfaction; ensures customer awareness of products through education/member seminars, advertising/marketing materials, and promotional programs.

Fully responsible for all aspects of the performance of the directly reporting team and each of its members.  Recruits, selects, trains, appraises performance, and administers salaries of reporting employees; determines assignments and changes employee status in accordance with company policy and in order to maximize short and long term results.  Ensures that company staff has current position descriptions and are given frequent feedback and coaching on their performance, as well as timely performance evaluations.

Manages the interactions with all regulators and examiners – both internal and external – in conjunction with the investment services, insurance services and other DIVISION services offerings to members.

Defines and drives the implementation of major initiatives on a collaborative basis with the management team. Also includes new concepts and solutions, such as products and services, technology, etc.

The above statements are intended to describe the general nature and level of work being performed by incumbents.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required by all incumbents.  Incumbents may perform other duties as assigned.


The CEO works under the general supervision of the DIVISION Board of Directors. All duties must be performed under the DIVISION bylaws, appropriate regulations, state and federal law.

The CEO provides direct supervision over staff directly assigned to the company’s investment and insurance services and any future services that may be provided by the company’s Company Service Organization (DIVISION).

o    Minimum of a bachelors degree in Business Administration or have equivalent experience
o    Broad and complete knowledge of insurance, investing and financial planning experience
o    Company, financial services organization and financial institution experience
o    Licensed in one or more of the following:  NASD Series: 6, 7, 24, 63, 65;
o    State of Indiana Insurance License: life, health, property and casualty.
o    Must be able to interact effectively with employees, members and officials with tact and diplomacy; should be able to communicate well in writing and verbally; must have the quality of engendering enthusiasm, confidence and loyalty of staff and confidence and respect of officials and members.


The work requires physical mobility within the work area and travel locally and infrequently to other areas within the United States.  Because of the wide scope of responsibilities, position is subject to occasional high mental and physical stress.  Work is performed in an office or meeting room environment but requires frequent hands-on involvement throughout the entire Company.

August 2009

Career Solutions Group Inc. has been a retained Indianapolis search firm and Indianapolis executive recruiting firm since 1995, providing national corporate recruiting, exectutive search Indianapolis, corporate recruiting strategy, custom recruiting services, talent recruitment, talent acquisition strategy, talent selection, talent recruitment, talent strategy, custom recruiting solutions, and executive recruiting primarily to Indiana headquartered companies with up to 500 employees.

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