Wednesday, October 13, 2010

Business Banking Consultant

We are working with a locally headquartered institution that is adding new products and services for small and middle market business customers for cash management. This new position will report to the VP Sales & Community Development and work closely with the VP Commercial Lending. Here is the full job description:

Position Summary

The primary purpose of this position is to fulfill our Customer’s First Pledge of Valued relationships, Trusted Solutions. To live out the pledge the position must deliver high quality service to both internal and external customers. A key element in this service delivery is to identify the customer’s financial needs and recommend an appropriate Institution solution.

The position of Business Banking Consultant exists to increase Institution’s brand recognition in the Marion County business community and to increase the market share of Institution’s products and services. The Business Banking Consultant’s primary responsibility will be to build business-to-business deposit and lending relationships, developing existing business customers and acquiring new business customers for the Institution.

Key Accountabilities

• Responsible for exceptional customer service to every customer, every time by ensuring employees deliver consistently high quality service to both internal and external customers that is in alignment with our Service Promises.
1. I promise to make it easy to do business with us.
2. I promise to treat you as an honored guest
3. I promise to take ownership of your request
4. I promise to maintain the privacy of your account information
5. I promise to respond to your requests in a timely manner.
6. I promise to identify your needs and suggest a solution that will improve your financial life.
7. I promise to show my appreciation for allowing me to serve you.

• Develops strategy to ensure that sales and service goals established by the Institution are met.
• Demonstrate enthusiastic support of corporate mission, core values and long term objectives. Performs job duties within bylaws, regulations, Board of Directors policies, established internal and external service standards and work procedures.
• Recognize employees who perform at a high level.
• All compliance requirements are met.

Specific Duties and Responsibilities:

• Increases the deposit and lending relationships between the Institution and the business-to-business community. Activity will result in increased sales of Institution products and services.
• Maintains positive community and institution relationships and participates in community activities that support the initiatives and direction of the organization.
• Projects the professional image of the Institution.
• Becomes and remains knowledgeable of all Institution products and services.
• Responsible for referring customers to non institution products and services.
• Available to serve customers and potential customers outside of normal branch hours, to include meeting with customers at off premise locations.
• Meets or exceeds established goals.
• Demonstrates leadership skills commensurate with position in the institution with subordinates, peers and supervisors.
• Builds positive relationships with leadership team and other Institution staff.
• Meets regularly with District Retail Sales Managers, Personal Sales and Service Managers and other institution staff to identify opportunities and provide information on products and services.
• Perform business development activities that result in increased sales of Institution products and services. These activities include, but are not limited to:
o Site visits
o Telephone calls
o Referrals
o Community events
o Networking activities
o Profiling target groups

Supervisory Controls

Employee works under the direct supervision of the VP of Sales and Community Development, who provides general instruction on the detailed policies and procedures to be followed. The work is routinely reviewed for accuracy, timeliness and courtesy. All duties must be performed under the institution bylaws, policies, federal and state regulations and ethical marketing standards.


• Minimum of a bachelor’s degree in Business Administration or Finance, or equivalent successful work experience in a retail banking environment.
• Must have verifiable successful outside sales experience
• Should have at least 5 years of senior-level institution or retail banking experience, which may include experience in lending, branch administration, operations or compliance.
• Excellent time management and attention to detail is a must.
• Must be able to communicate effectively with tact and diplomacy
• Must possess excellent communication and presentation skills
• Must possess a high degree of integrity
• Must project a positive and professional image at all times.
• Must be proficient in the use of basic Microsoft Office applications (Word, Excel and PowerPoint).
• Ability to function in a goal oriented atmosphere.
• Willingness to work in a team environment to achieve common goals for the department and Institution.

Physical Demands and Work Environment

The work requires physical mobility within the general work environment including travel within a pre-determined geographic area of Indianapolis. This will include frequent travel in high traffic and congested areas. Will be required to make presentations to alternate shift schedules and hours will be based on the needs of the position and could include both evening and weekend hours. The Business Banking Consultant will be out of the office approximately 75% of the time, standing up for extended periods of time, talking with customers, either off-site or within institution offices. Employee may exert up to 25 pounds of force while lifting and carrying presentation supplies.

October 2010

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